How to Fix Error: Channel Couldn't Be Added - Frequently asked questions
Discover solutions to common issues when adding channels in Zendesk. This FAQ page addresses frequent questions and provides troubleshooting tips.
Frequently asked questions
Why can't I add a Facebook Messenger channel to Zendesk?
If you're having trouble adding a Facebook Messenger channel to Zendesk, it might be because the Facebook page is already in use on another Zendesk account. To resolve this, you'll need to remove the Facebook Messenger channel from the other…
How do I fix the 'Instagram profile already in use' error in Zendesk?
The 'Instagram profile already in use' error occurs when the Instagram page is being used for Instagram Direct on another Zendesk account. To fix this, remove the Instagram Direct channel from the other account before adding it to a new one. If…
What should I do if I get a 'Check all information is correct and try again' error?
The 'Check all information is correct and try again' error suggests that Zendesk wasn't given enough permissions during the channel setup. To resolve this, ensure that all permissions requested by Zendesk are enabled, especially the 'Manage and…
Why does the 'Couldn't add the channel, try again later' error occur?
The 'Couldn't add the channel, try again later' error can occur if your Instagram page is not a business account or if it hasn't been linked to a Facebook page. To fix this, convert your Instagram account to a business account if needed and ensure…
How can I ensure my Instagram settings are correct for Zendesk integration?
To ensure your Instagram settings are correct for Zendesk integration, make sure your Instagram page is a business account and is linked to a Facebook page. You can verify this by going to your Facebook page > Settings > Linked accounts….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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