Using Personal Numbers with Sell Voice - Frequently asked questions
Explore common questions about integrating personal numbers with Sell Voice. Learn about compatibility, setup, and best practices for seamless communication.
Frequently asked questions
Can I use my personal number with Zendesk Sell Voice?
Yes, you can use your personal number with Zendesk Sell Voice by porting it. Porting your number will transfer it from your current carrier to Zendesk's provider, Twilio. This allows you to make and receive calls using your personal number through…
How can I port my personal number to Zendesk Sell Voice?
Porting your personal number to Zendesk Sell Voice is possible and involves transferring it from your current carrier to Twilio, Zendesk's provider. This process allows you to seamlessly use your personal number for calls within Sell Voice. To…
Can I mask my Sell Voice number to appear as my personal number?
Yes, you can mask your Sell Voice number to make it appear as your personal number on the recipient's Caller ID. This feature is useful if you want to maintain the appearance of using your personal number while making calls through Sell Voice….
Are text messages affected by number masking in Sell Voice?
No, text messages are not affected by number masking in Sell Voice. While you can mask your Sell Voice number to appear as your personal number for calls, this feature does not extend to text messages. When you send text messages through Sell…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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