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Undo Changes to Help Center URL - Frequently asked questions

Discover how to revert changes to your Zendesk Help Center URL. This page answers common questions about restoring previous URL settings and more.

Frequently asked questions

How can I revert my Help Center URL back to the default?

To revert your Help Center URL back to the default, you need to remove the host mapping. Simply locate where the host mapped URL was added and clear the text in the Host Mapping box. This process involves accessing the settings where the custom…

What should I do if I can't log in after changing my Help Center URL?

If you're unable to log in after changing your Help Center URL, it might be due to incorrect host mapping. You should check the host mapping settings and ensure that the URL is correctly configured. If the custom URL is redirecting to another…

How do I delete a custom URL mapping in Zendesk?

To delete a custom URL mapping in Zendesk, you need to access the host mapping settings and remove the custom URL. Find the section where the host mapped URL is configured and clear the text in the Host Mapping field. This action will delete the…

Why might I need to undo changes to my Help Center URL?

You might need to undo changes to your Help Center URL if the custom URL is causing issues, such as login problems or incorrect redirection. Reverting to the default URL can resolve these issues by removing the custom host mapping. This is…

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