Undo Changes to Help Center URL - Frequently asked questions
Discover how to revert changes to your Zendesk Help Center URL. This page answers common questions about restoring previous URL settings and more.
Frequently asked questions
How can I revert my Help Center URL back to the default?
To revert your Help Center URL back to the default, you need to remove the host mapping. Simply locate where the host mapped URL was added and clear the text in the Host Mapping box. This process involves accessing the settings where the custom…
What should I do if I can't log in after changing my Help Center URL?
If you're unable to log in after changing your Help Center URL, it might be due to incorrect host mapping. You should check the host mapping settings and ensure that the URL is correctly configured. If the custom URL is redirecting to another…
How do I delete a custom URL mapping in Zendesk?
To delete a custom URL mapping in Zendesk, you need to access the host mapping settings and remove the custom URL. Find the section where the host mapped URL is configured and clear the text in the Host Mapping field. This action will delete the…
Why might I need to undo changes to my Help Center URL?
You might need to undo changes to your Help Center URL if the custom URL is causing issues, such as login problems or incorrect redirection. Reverting to the default URL can resolve these issues by removing the custom host mapping. This is…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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