Fixing Filter Errors in Zendesk Views - Frequently asked questions
Discover solutions to common issues with filters in Zendesk views. This page addresses frequently asked questions to help you troubleshoot and resolve errors effectively.
Frequently asked questions
Why do I get an error when using filters on a Zendesk view?
The error occurs because your view contains broken conditions. This typically happens if the conditions are based on options that have been deleted, such as a Group or an Organization. To fix this, you need to remove the condition or modify it to…
How can I resolve the 'Something went wrong' error in Zendesk views?
To resolve the 'Something went wrong' error, you need to address broken conditions in your view. These conditions might be based on deleted options like a Group or an Organization. Open the view and check for any blank values, which indicate…
What causes broken conditions in Zendesk view filters?
Broken conditions in Zendesk view filters are caused by references to options that have been deleted. This includes Groups or Organizations that no longer exist. When a view contains such broken conditions, it results in errors when using filters….
How do I fix blank values in my Zendesk view?
Blank values in your Zendesk view indicate broken conditions, often due to deleted options like Groups or Organizations. To fix this, identify the blank values, remove or update the conditions to reference valid options, and save the changes….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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