Identify Your CCs Version on Zendesk - Frequently asked questions
Discover how to determine your CCs version on Zendesk. This page answers common questions about identifying and managing your CCs version effectively.
Frequently asked questions
How can I determine the version of CCs I'm using in Zendesk?
To find out which version of CCs you're using in Zendesk, you need to check your ticket settings. If you see the option to 'Set up CCs and Followers', it indicates that you are on the legacy version of CCs. This means you have the option to migrate…
What are the differences between the legacy and new CCs in Zendesk?
The new CCs experience in Zendesk functions more like traditional email CCs and includes the Follower feature. This feature allows agents to receive updates on tickets without being visible as public participants. In contrast, the legacy version…
Why does my Zendesk account mention multiple CC experiences?
Your Zendesk account might mention multiple CC experiences because there are two versions available: the legacy CCs and the new CCs experience. The new version includes enhancements like the Follower feature, which allows agents to be notified of…
How do I migrate from legacy CCs to the new CCs in Zendesk?
If you're currently using the legacy CCs in Zendesk, you can migrate to the new CCs experience by checking your ticket settings. Look for the 'Set up CCs and Followers' option, which indicates you're on the legacy version. Follow the steps outlined…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
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