Supported HTML for Help Center Articles - Frequently asked questions
Frequently asked questions
What is the purpose of the source code editor in Zendesk Help Center?
The source code editor in Zendesk Help Center allows you to edit the HTML source of articles and content blocks. This feature enables you to customize and style your help center content beyond the capabilities of the standard WYSIWYG editor. By…
Which global attributes are supported in Zendesk Help Center HTML?
Zendesk Help Center supports several global attributes for HTML elements. These includearia-*,class,data-*,dir,id,lang,tabindex, andtitle. These attributes can be used across various HTML tags to enhance accessibility,…
What inline styles are allowed for HTML tags in Zendesk Help Center?
In Zendesk Help Center, all HTML tags support a range of inline styles. These include styles likeaspect-ratio,background,border,color,font,height,padding,text-align,width, and many more. However, Zendesk recommends using…
Can I use the<a>tag in Zendesk Help Center articles?
Yes, you can use the<a>tag in Zendesk Help Center articles. It supports attributes likehref,name,rel,target, andtitle. The allowed protocols for thehrefattribute includeftp,http,https,mailto,sftp,sms, and…
What content is allowed within the<abbr>tag in Zendesk Help Center?
The<abbr>tag in Zendesk Help Center can contain a variety of content types, including text, links, images, and other inline elements. It supports only global attributes and inline styles, allowing you to provide additional information about…
Are there any restrictions on using the<audio>tag in Zendesk Help Center?
The<audio>tag is supported in Zendesk Help Center with attributes likeautoplay,controls,loop,muted,preload, andsrc. The allowed protocols for thesrcattribute includeblob,data,http, andhttps. This tag can…
What are the allowed protocols for the<iframe>tag in Zendesk Help Center?
In Zendesk Help Center, the<iframe>tag supports thesrcattribute with protocols such asblob,data,http, andhttps. Additionally, it allows embedding from specific domains like YouTube, Vimeo, and others. This ensures secure and…
Can I use the<img>tag in Zendesk Help Center articles?
Yes, the<img>tag is supported in Zendesk Help Center articles. It allows attributes such asalt,height,name,src, andwidth. Thesrcattribute supports protocols likeblob,data,http, andhttps, enabling you to include…
What is the recommended way to style HTML in Zendesk Help Center?
While Zendesk Help Center allows a variety of inline styles for HTML tags, it is recommended to use CSS classes for styling. This approach ensures better maintainability and consistency across your help center content. By using CSS classes, you can…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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