image for site

How to Use Zendesk's New Explore Dashboard - Frequently asked questions

Discover answers to common questions about Zendesk's new prebuilt live Explore dashboard for omnichannel routing queues. Learn how to optimize your support operations.

Frequently asked questions

What is the new prebuilt live Explore dashboard for omnichannel routing queues?

The new prebuilt live Explore dashboard is designed to help you monitor the performance of your omnichannel routing queues in real-time. This dashboard provides data on important metrics, allowing you to see how your routing works and how your…

How will the new dashboard affect my Zendesk experience?

The new dashboard will provide you with a prebuilt view of your queues' performance, enhancing your ability to monitor and manage them effectively. This feature is available to Professional and Enterprise customers who have enabled omnichannel…

Do I need to take any action to access the new dashboard?

No action is required from you to access the new dashboard. This update is automatically rolling out to all Explore accounts with Professional and Enterprise plans. If you have any questions or feedback, you can visit the Zendesk community forum or…

Who can access the new omnichannel routing queues dashboard?

The new omnichannel routing queues dashboard is available to Zendesk customers on Professional and Enterprise plans who have enabled omnichannel routing and created custom routing queues. This ensures that users with advanced needs can benefit from…

Where can I provide feedback or get help with the new dashboard?

If you have feedback or questions about the new dashboard, you can visit the Zendesk community forum where customer product feedback is collected and managed. For general assistance with Zendesk products, you can contact Zendesk Customer…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites