Supported Help Center Styles - Frequently asked questions
Discover answers to common questions about supported help center styles for third-party document types. Learn about compatibility, customization, and more.
Frequently asked questions
What basic formatting options are supported when copying from Google Docs or Microsoft Word to Zendesk Help Center?
You can easily copy basic formatting from Google Docs and Microsoft Word into Zendesk Help Center. Supported options include bold, italic, underline, links, font sizes, text colors, and text background colors. These formatting options ensure that…
Can I copy and paste images from Google Docs or Microsoft Word into Zendesk Help Center?
Yes, you can copy and paste images from Google Docs and Microsoft Word 365 into Zendesk Help Center, but not from Microsoft Word Desktop. While Google Docs supports pasting images with dimensions, Microsoft Word 365 does not support this feature….
How are lists formatted when copied from Google Docs or Microsoft Word to Zendesk Help Center?
Lists, whether numbered or bulleted, are fully supported when copied from Google Docs and Microsoft Word into Zendesk Help Center. You can also maintain indentation levels from 1 to 20, ensuring that your list structure remains intact during the…
What alignment options are available when copying content to Zendesk Help Center?
When copying content from Google Docs or Microsoft Word to Zendesk Help Center, all standard alignment options are supported. This includes left, center, right, and justify alignments, allowing you to maintain the original layout of your document….
Are tables supported when copying from Google Docs or Microsoft Word to Zendesk Help Center?
Tables can be copied from Google Docs and Microsoft Word into Zendesk Help Center, but with some limitations. While cell content and alignment are supported, table formatting and cell formatting are not. Additionally, splitting cells is supported…
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Zeffy
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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