Solving Missed Chats in Analytics 101 - Frequently asked questions
Discover solutions to common issues with missed chats in Analytics 101. This page addresses frequently asked questions to help you optimize chat performance.
Frequently asked questions
How can I view missed chats in Zendesk Analytics?
To view missed chats in Zendesk Analytics, navigate to the Chats Missed tab. This feature allows you to see all the chats that were missed on specific days. For example, if you notice that on April 1st there were 15 missed chats, you can click on…
How can I identify which agents missed chats in Zendesk?
To identify which agents missed chats in Zendesk, you can use the Explore feature. Explore allows you to measure your chat activity and create custom reports based on the specific data you need. This can help you track agent performance and…
Can I recover deleted chats in Zendesk?
Unfortunately, once a chat is deleted in Zendesk, it cannot be recovered. This is outlined in the Zendesk article on permanently deleting chats and attachments. It's important to be cautious when deleting chats to avoid losing important…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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