How to Fix Access Denied Error - Frequently asked questions
Discover solutions to common access denied errors. This page answers frequently asked questions to help you troubleshoot and resolve these issues effectively.
Frequently asked questions
Why do I get an 'Access Denied' error on Zendesk?
The 'Access Denied' error on Zendesk occurs when you try to access a page without the necessary permissions. This error can happen in several scenarios, such as trying to access the agent portal as an end user, viewing an article without the…
How can I resolve the 'Access Denied' error when accessing the agent portal?
To resolve the 'Access Denied' error when accessing the agent portal, ensure you're using the correct login credentials. If you're an end user trying to access the agent portal, you'll encounter this error. To fix it, go to…
What should I do if I can't access a Zendesk article due to permission issues?
If you can't access a Zendesk article due to permission issues, check the article's restrictions. Have another agent or admin with the correct permission level verify that the article's view permissions are set appropriately. This ensures that…
Why might I see an 'Access Denied' error due to my Zendesk plan level?
An 'Access Denied' error might occur if you're trying to access a feature not included in your Zendesk plan. Each Zendesk plan offers different features, and attempting to use a feature not available on your current plan can trigger this error….
How can I fix 'Access Denied' errors related to my role in Zendesk?
If you encounter 'Access Denied' errors due to your role in Zendesk, you may need to adjust your permissions. Roles other than owner or admin might have limited access to certain tickets or features. Contact an admin to adjust your role's…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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