Monitor Account Status with Zendesk Status - Frequently asked questions
Frequently asked questions
How can I monitor my Zendesk account status?
You can monitor your Zendesk account status using the Zendesk Status page. This page provides real-time updates on the status of your Zendesk subdomain, including current active incidents and a 90-day service history. To check your account status,…
What information is available on the Zendesk Status page?
The Zendesk Status page provides detailed information about the status of your Zendesk subdomain and the overall Zendesk system. It includes current active incidents, a 90-day service history, and detailed incident information. You can view the…
How do I view detailed incident information on the Zendesk Status page?
To view detailed incident information on the Zendesk Status page, hover over the day's bar in the service history list. This will display an incident summary, including an overview description, the date and time of the incident, and its resolution…
Can I view the status of all Zendesk data centers?
Yes, you can view the status of all Zendesk data centers on the Zendesk Status page. This view provides information about the system-wide status of Zendesk, not just your specific subdomain. To switch to the All Data Centers view, click the 'x' in…
How can I subscribe to Zendesk status notifications?
You can subscribe to Zendesk status notifications to receive email updates when a service incident affects your account. This helps you stay informed about any issues impacting your Zendesk subdomain. To subscribe, visit the Zendesk Status page…
Is it possible to view service history beyond 90 days on Zendesk?
Currently, the Zendesk Status page only provides a 90-day service history. This history is organized by product and feature, allowing you to see past incidents and their severity. Unfortunately, there is no option to view service history beyond 90…
How can I create a bookmarkable URL for my Zendesk status?
You can create a bookmarkable URL for your Zendesk status by using the following format:https://status.zendesk.com/?subdomain={subdomain}. Replace{subdomain}with your actual Zendesk subdomain. This URL format allows you to quickly access…
What time zone is used on the Zendesk Status page?
The times listed on the Zendesk Status page are in Pacific Standard Time (PST). This is important to keep in mind when reviewing incident times and updates. If you're in a different time zone, you may need to convert the times to your local time…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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