Survey vs. Zendesk Support Dashboard - Frequently asked questions
Explore common questions about differences between Survey and Zendesk Support dashboards. Understand CSAT data discrepancies and learn how to align your dashboards effectively.
Frequently asked questions
Why does my Survey Dashboard show different CSAT data than my Zendesk Support dashboard?
The Survey Dashboard and Zendesk Support dashboard may show different CSAT data due to timezone and user base differences. Zendesk QA uses UTC for Survey Dashboards, while your help desk's reports are in the user's local timezone. Additionally,…
How does timezone affect CSAT data on Zendesk dashboards?
Timezone differences can lead to discrepancies in CSAT data between Zendesk dashboards. The Survey Dashboard in Zendesk QA uses UTC, while your help desk's CSAT reports are based on the user's local timezone. This can cause variations in the data…
Can user base differences affect CSAT data in Zendesk?
Yes, differences in the user base can impact CSAT data in Zendesk dashboards. If the users in your help desk are not the same as those in Zendesk QA, or if users were added mid-month, it can lead to discrepancies in the CSAT data. This is because…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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