Using External ID in Sunshine - Frequently asked questions
Explore common questions about the external ID identifier in Sunshine Profiles and Events. Learn how to implement and benefit from this feature effectively.
Frequently asked questions
What is the external_id identifier type in Zendesk?
The external_id identifier type in Zendesk is an additional identifier used to associate profiles or events with a Zendesk user. It can be an employee number, customer reference number, or a user ID from another system. This identifier type allows…
How can I use external_id in Zendesk Sunshine Profiles and Events?
Using external_id in Zendesk Sunshine Profiles and Events is straightforward and similar to using any other identifier type. You simply declare it as the identifier type in the identifiers array and include it in the payload. This allows you to…
What are the benefits of using external_id in Zendesk?
The main benefit of using external_id in Zendesk is the ability to integrate and manage user data across different systems using a unique identifier like an employee number or customer reference number. This feature allows for seamless association…
Where can I find examples of using external_id in Zendesk?
You can find examples of using externalid in Zendesk in the API documentation and guides provided by Zendesk. These resources offer detailed instructions on how to leverage externalid to create and update Zendesk users via profiles. The examples…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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