How to Access Tickets in Zendesk - Frequently asked questions
Frequently asked questions
Why am I getting a 'Request not found' error in Zendesk?
If you're seeing a 'Request not found' error when trying to access a ticket in Zendesk, it could be due to several reasons. The ticket might have been deleted, or your current agent permissions might not allow you to access tickets assigned to a…
How can I change my ticket access permissions in Zendesk?
To change your ticket access permissions in Zendesk, you need to adjust your agent ticket access settings based on your plan. For Suite Team, Growth, and Professional plans, set your agent ticket access privilege to 'All tickets' or ensure you're…
What should I do if my user role was downgraded in Zendesk?
If your user role in Zendesk was downgraded from agent to end user, you might lose access to certain tickets. To resolve this, you'll need to contact your Zendesk administrator to have your role upgraded back to an agent. This will restore your…
Why can't I access tickets assigned to a private group in Zendesk?
If you can't access tickets assigned to a private group in Zendesk, it might be due to your current ticket access permissions. For Suite Enterprise and Enterprise Plus plans, ensure your custom agent role ticket permission is set to 'All,…
What are the ticket access options for different Zendesk plans?
Zendesk offers different ticket access options depending on your plan. For Suite Team, Growth, and Professional plans, you can configure your agent ticket access privilege to 'All tickets' or be assigned to the relevant group. For Suite…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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