Service Incident July 2, 2024 - Frequently asked questions
Frequently asked questions
What caused the Answer Bot degradation on July 2, 2024?
The Answer Bot degradation on July 2, 2024, was caused by a sudden spike in traffic. This unexpected increase in traffic doubled the usual load, saturating the database and causing delays in message processing. The surge in traffic overwhelmed the…
How was the Answer Bot issue resolved on July 2, 2024?
The Answer Bot issue on July 2, 2024, was resolved by scaling up the database and AnswerBot service. This increased their capacity to handle the surge in traffic, allowing Zendesk to restore normal operations. The team took immediate action to…
What steps is Zendesk taking to prevent future service incidents?
Zendesk is implementing several measures to prevent future service incidents like the one on July 2, 2024. These include enabling auto-scaling for critical services, introducing circuit breakers, and improving monitoring systems. Auto-scaling will…
What was the timeline of the Answer Bot degradation incident?
The timeline of the Answer Bot degradation incident on July 2, 2024, began with reports of degradation at 12:47 PM PT. Engineers started investigating the issue, and by 1:13 PM PT, they were actively working on it. Improvements were observed by…
Where can I find more information about Zendesk system status?
For current system status information about your Zendesk, you can check out their system status page. This page provides updates on any ongoing issues and the status of various services. Additionally, summaries of post-mortem investigations are…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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