You can easily configure the visibility of end-user device information in Zendesk's Agent Workspace. To do this, navigate to the Admin Center, click on Workspaces in the sidebar, and select Agent tools > Context panel. On the Context panel admin…
Zendesk's Agent Workspace displays a variety of device information to help agents assist customers more effectively. The displayed information includes the end user's device type and model, operating system and version, and browser and version….
End-user device information is not available for all Zendesk tickets. This information is only displayed for tickets received via live chat, and web and mobile messaging channels. It is not available for tickets from social and other third-party…
End-user device information in Zendesk is updated on every user visit. This ensures that agents have the most current data available when assisting customers. The information includes device type, operating system, browser, and optional details…
Yes, you can choose to hide specific device information in Zendesk's Agent Workspace. In the Admin Center, under the Context panel settings, you have the option to hide or show the end user's IP address and location. By selecting 'Hide IP…