To change the author of all articles to a single agent in Zendesk, you can modify the article template code. This involves replacing the default author avatar and name with a universal one. You can upload a new avatar to your assets and use the…
To change the author for articles in a specific language in Zendesk, you can use conditional statements in the article template. This allows you to display a different author name and avatar based on the article's locale. You can check the current…
Yes, you can change the author of an article based on the author ID in Zendesk by using conditional statements in the article template. This is useful if you want to replace the author details for a specific contributor. You can check the author's…
To change the author of a specific article by its ID in Zendesk, you can use conditional statements in the article template. This allows you to display a different author for a particular article. You can check the article's ID and replace the…
To combine multiple criteria to specify a new author in Zendesk, you can use nested conditional statements in the article template. This allows you to set conditions based on both the author ID and the article's locale. For example, you might want…