API Support for Bot Builder Options - Frequently asked questions
Explore common questions about API support for the present options step in Zendesk's bot builder. Learn how to enhance your bot's functionality with these FAQs.
Frequently asked questions
What is the new API support for the present options step in Zendesk's bot builder?
Zendesk has introduced API support for the present options step in bot builder, allowing for dynamic data integration. Previously, this step could only be configured manually with static data. Now, you can dynamically populate quick replies with up…
How does the new API support in bot builder affect my Zendesk experience?
The new API support in Zendesk's bot builder enhances the range of end-user experiences you can offer. By allowing dynamic data integration in the present options step, you can create more engaging and effective bot interactions. This update…
Do I need to take any action to use the new API features in Zendesk's bot builder?
No action is required from you to start using the new API features in Zendesk's bot builder. These features have been rolled out and are available to all users as of May 7, 2024. You can immediately start leveraging the dynamic present options step…
What are the benefits of using the dynamic present options step in Zendesk's bot builder?
The dynamic present options step in Zendesk's bot builder offers several benefits, including a more compact and text-based user interface. This step allows you to dynamically populate quick replies with data from an API call, making the bot…
Where can I find more information about the new API support in Zendesk's bot builder?
For more information about the new API support in Zendesk's bot builder, you can refer to the original announcement on Zendesk's support page. Additionally, if you have feedback or questions, you can visit the Zendesk community forum where customer…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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