Zendesk Cookie Policy Guide - Frequently asked questions
Frequently asked questions
What are cookies and how does Zendesk use them?
Cookies are small text files placed on a user's browser by a web server. Zendesk uses cookies to ensure users can securely, quickly, and reliably use their services. These cookies help enable agent and end-user activity, improve user experience,…
Why does Zendesk use cookies in its services?
Zendesk uses cookies to enhance user experience and service functionality. These cookies help enable agent and end-user activity, improve user experience, and allow subscribers to track and analyze usage. They are used to provide the services or in…
How can I disable cookies in my browser?
You can disable cookies through your web browser's settings or by using cookie consent mechanisms. Each browser has its own method for managing cookies, such as 'Private Browsing' in Firefox, 'Incognito' in Chrome, 'InPrivate' in Internet Explorer…
What types of cookies does Zendesk use?
Zendesk uses three main types of cookies: essential cookies, analytics cookies, and functionality or preference cookies. Essential cookies are necessary for the basic functionality of the services. Analytics cookies track information about visits…
Can I control Zendesk's end-user cookies?
Yes, Zendesk's non-essential end-user cookies can be controlled by most cookie bots, which subscribers can configure according to their standards. While some Zendesk products include pre-built cookie consent-management solutions, others can be…
What are essential cookies in Zendesk?
Essential cookies, sometimes called 'strictly necessary,' are crucial for providing the functionality required to use Zendesk services. They support authentication, bolster security, and help with load balancing as users navigate through the…
What are analytics cookies and how do they work in Zendesk?
Analytics cookies in Zendesk track information about visits to the services, helping Zendesk and its subscribers make improvements and report on performance. They collect data on user behavior, such as site navigation and visit duration, and may be…
How do functionality or preference cookies enhance Zendesk services?
Functionality or preference cookies in Zendesk remember information users have entered or choices they have made, such as preferred language. These cookies store user preferences to personalize and optimize the use of Zendesk services, ensuring a…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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