To replicate the 'Duration Since Last Change' metric from Insights in Zendesk Explore, you need to create a custom metric. Unfortunately, there isn't a direct equivalent in Explore. However, you can create a similar metric by following a specific…
No, there isn't an equivalent metric in Explore for the 'Duration Since Last Change' metric from Insights. However, you can create a custom version of this metric. This involves using a recipe to report on the duration of fields, which can be…
To calculate the time spent with the current assignee in Zendesk Explore, you need to create a custom metric. This involves calculating the difference between the current timestamp and the timestamp of the last assignee change. While the exact…