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Security for Third-Party Integrations - Frequently asked questions

Explore common questions about securing third-party integrations with Zendesk. Learn about best practices, potential risks, and how to protect your data effectively.

Frequently asked questions

How does Zendesk ensure security for third-party integrations?

Zendesk integrates with third-party providers to offer additional features, and these integrations are protected by Zendesk's security features. However, each third-party provider also has its own security infrastructure and policies. This means…

What third-party provider does Zendesk use for Zendesk Talk?

Zendesk uses Twilio as the third-party provider for Zendesk Talk. Twilio is responsible for the telephony services that Zendesk Talk offers. Twilio has its own security program to ensure the safety and privacy of its services. For more information…

Which third-party provider is used for Zendesk Insights?

Zendesk partnered with GoodData for the provision of its analytics service, known as Insights. GoodData is responsible for the security of the analytics services they provide. Although Insights has reached its end of life (EOL), you can still learn…

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