Generating a traceroute on Windows is a straightforward process. To start, press the Windows logo key + R to open the run dialog box. Then, typeCMD
and press Enter to open the Command Prompt. Once there, typetracert subdomain.zendesk.com
…
Performing a traceroute on a Mac is simple and helps Zendesk support troubleshoot issues. First, open Terminal on your Mac. In Terminal, type the commandtraceroute yoursubdomain.zendesk.com
, replacing 'yoursubdomain' with your actual Zendesk…
Zendesk support requests a traceroute to better understand the network path your browser takes to reach your Zendesk instance. This information is crucial for diagnosing performance issues, as it allows the support team to see where potential…
Generating a traceroute to Google serves as a comparison point for Zendesk support. When troubleshooting, Zendesk may ask for traceroutes to both your Zendesk instance and Google. This comparison helps determine if the issue is isolated to the…