Change Help Center Theme - Frequently asked questions
Frequently asked questions
How do I change the live theme of my Zendesk help center?
Changing the live theme of your Zendesk help center is a straightforward process. To do this, navigate to Guide and click the Customize design icon in the sidebar. This will open the Themes page. From there, find the theme you want to make live,…
Can I revert changes to a live theme in Zendesk?
Unfortunately, Zendesk does not offer a native 'revert' functionality for themes. There are no change logs available, so it's best to create a new theme when making edits. This way, you can save and leave previous versions intact, allowing you to…
Is it possible to transfer settings between Zendesk themes?
Currently, Zendesk does not support exporting settings from one theme to another. This means that any logos, brand fonts, colors, and other customizations must be manually set for each new theme you add. While this might be a bit of extra work, it…
How can I test a new theme in Zendesk without making it live?
You can test a new theme in Zendesk by loading it into your theme library and using the 'Customize' button to preview its functionality. This allows you to see how the theme looks and works without making it live. If you decide to make it live, you…
What should I do if my pages don't exist after making a theme live?
If your pages return a 'this page you were looking for doesn't exist' error after making a theme live, ensure that your Help Center is activated. If it's active and you're still facing issues, double-check your theme settings and configurations….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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