Fixing Formula Data Issues in Zendesk - Frequently asked questions
Discover solutions to common issues with metrics or attributes in formulas displaying incorrect data in Zendesk. Explore FAQs to troubleshoot and resolve these problems effectively.
Frequently asked questions
Why can't I access the Zendesk help article I need?
It seems like the Zendesk help article you're trying to access doesn't exist. This could be due to a mistyped address or the page may have been moved. If you're having trouble finding the information you need, try navigating back to the [Zendesk…
What should I do if a Zendesk help page is missing?
If a Zendesk help page is missing, you can try a few things to find the information you need. First, double-check the URL for any typos. If the URL is correct, the page might have been moved. In this case, head back to the [Zendesk…
How can I find Zendesk support resources?
Zendesk offers a variety of support resources to help you get started and solve issues. You can explore common topics, product guides, and role-based guides such as agent, developer, and admin guides. Additionally, Zendesk provides videos,…
Where can I find Zendesk's terms and policies?
Zendesk's terms and policies, including the Terms of Use, Privacy Notice, and Cookie Notice, are available on their website. You can also find information about their Trust Center and system status. For more details, visit the Zendesk homepage and…
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Customer.io($50M+ ARR)
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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