Remove 'Delivered by Zendesk' from Emails - Frequently asked questions
Discover how to remove 'Delivered by Zendesk' from your emails. This page answers common questions and provides guidance on customizing your email settings.
Frequently asked questions
How can I remove 'Delivered by Zendesk' from my emails?
You can remove 'Delivered by Zendesk' from your emails by editing the email template in Zendesk. To do this, go to the Admin Center, click on Channels in the sidebar, and select Talk and email > Email. In the Email templates section, modify the…
Can I customize the email footer in Zendesk?
Yes, you can customize the email footer in Zendesk by editing the email template. In the Admin Center, navigate to Channels in the sidebar, then select Talk and email > Email. Here, you can modify the HTML template to replace the default…
Why does 'Delivered by Zendesk' still appear in password reset emails?
'Delivered by Zendesk' appears in password reset emails due to legal and backend email logic reasons. Even if you remove the{{footer}}and{{footer_link}}placeholders from your email template, this line will still appear in password reset…
What placeholders should I remove to edit the email footer in Zendesk?
To edit the email footer in Zendesk, remove the{{footer}}and{{footer_link}}placeholders. The{{footer}}placeholder generates the line 'This email is a service from [Your Zendesk name]', and{{footer_link}}generates 'Delivered by…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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