Third-Party System in Ticket Sharing - Frequently asked questions
Explore common questions about using the third-party system option in Zendesk ticket sharing. Learn how it works, setup tips, and troubleshooting advice.
Frequently asked questions
What is the third-party system option in Zendesk ticket sharing?
The third-party system option in Zendesk ticket sharing allows you to connect a third-party system as a ticket sharing recipient using the Sharing Agreements API. This setup requires custom code, which means you are responsible for implementing…
How can I use the Sharing Agreements API in Zendesk?
You can use the Sharing Agreements API in Zendesk to connect a third-party system as a ticket sharing recipient. To do this, you'll need to implement custom code, as Zendesk does not directly support this type of connection. It's crucial to…
What should I consider when sharing tickets with a third-party system in Zendesk?
When sharing tickets with a third-party system in Zendesk, consider the need for custom code and API rate limits. Since Zendesk does not directly support this type of connection, you are responsible for implementing and maintaining the code…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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Freecash
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