How to Use Answer Bot Resolutions - Frequently asked questions
Frequently asked questions
How are Answer Bot resolutions determined in Zendesk?
Answer Bot resolutions are determined by specific user actions. When a user interacts with a suggested article and takes a certain action, it counts as a resolution. For instance, if a user clicks 'Yes, close my request' in response to an article…
How can I increase my Answer Bot resolutions in Zendesk?
You can increase your Answer Bot resolutions by purchasing additional resolution bundles. These bundles are available in various amounts and are applied to your account for the remaining months of your billing term. For example, if you buy a…
What is the cost of additional Answer Bot resolution bundles?
The cost of additional Answer Bot resolution bundles varies based on the number of resolutions you purchase. For instance, bundles of 50 to 400 resolutions cost $1 per resolution per month, while larger bundles of up to 50,000 resolutions can cost…
Do resolutions through the messaging Web Widget count towards my monthly total?
No, resolutions through the messaging Web Widget do not currently count towards your monthly resolution total. This applies to resolutions made through the feedback flow in the messaging Web Widget. However, this could change in future updates, so…
What should I do if I need pricing details for legacy support plans?
For pricing details regarding legacy support plans, it's best to reach out to your Account Representative. They can provide the most accurate and up-to-date information specific to your plan. If you're unsure who to contact, Zendesk Customer Care…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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