Search & Filter Custom Object Records API - Frequently asked questions
Explore common questions about using the API for searching and filtering custom object records. Learn how to optimize your queries and manage data efficiently.
Frequently asked questions
What is the new filtered search API for custom objects in Zendesk?
Zendesk has introduced a filtered search API for custom objects, enhancing the way you can search and filter data. This new feature allows users to create complex queries using both standard and custom fields, making it easier to find specific…
Why did Zendesk introduce the filtered search endpoint?
Zendesk introduced the filtered search endpoint to enhance the user and developer experience by allowing more intricate searches and custom object interactions. This change supports the creation of complex agent experiences and, with upcoming…
How can I start using the filtered search endpoint in Zendesk?
To start using the filtered search endpoint, ensure your account is eligible for custom objects. Once confirmed, you can immediately begin leveraging this feature to build powerful custom object experiences. If you have any feedback or questions,…
What are some examples of queries possible with Zendesk's filtered search?
With Zendesk's filtered search, you can create queries that are more specific and tailored to your needs. For example, you can generate a list of assets assigned to users that aren't within warranty and contain the word "laptop." Another example is…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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