How to Use Explore Functions - Frequently asked questions
Frequently asked questions
How do I create a custom metric using functions in Zendesk Explore?
Creating a custom metric in Zendesk Explore involves using functions to perform calculations and comparisons on your data. To start, open the formula editing window and either type the name of a function or click 'Add' under Functions to select…
What are the basic mathematical operators available in Zendesk Explore?
Zendesk Explore provides several basic mathematical operators to perform calculations and connect text. These include addition (+), subtraction (-), multiplication (*), and division (/). You can also test equality with '=', inequality with '!=',…
How can I use logical functions in Zendesk Explore?
Logical functions in Zendesk Explore allow you to evaluate conditions and make decisions within your formulas. The IF THEN ELSE function is a conditional expression that lets you specify actions based on whether a condition is true or false. You…
What are attribute functions in Zendesk Explore and how do they work?
Attribute functions in Zendesk Explore help you perform operations on the attributes in your reports. Functions like COUNTVALUES and DCOUNTVALUES count the number of values or distinct values of an attribute, respectively. ATTRIBUTE_FIX and…
How do tag functions work in Zendesk Explore?
Tag functions in Zendesk Explore are designed to search for the presence or absence of tags in your data. Functions like INCLUDESALL and INCLUDESANY check if all or any specified tags are present in a tag attribute. For example,…
What text functions are available in Zendesk Explore?
Zendesk Explore offers a variety of text functions to search, evaluate, and modify text. Functions like CONTAINS, LEFTPART, and LENGTH help you analyze text attributes, while REPLACE and TRIM allow you to modify text by replacing or removing…
How can I use regex functions in Zendesk Explore?
Regex functions in Zendesk Explore allow you to perform complex text searches and modifications using regular expressions. Functions like REGEXPMATCH and REGEXPREPLACE enable you to match patterns and replace text based on regex criteria. For…
What date functions are available in Zendesk Explore?
Zendesk Explore provides a comprehensive set of date functions to create, compare, and calculate dates and times. Functions like DATE, DATEEQUAL, and DATEDIFF help you work with date attributes, while TODAY and NOW return the current date and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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