Understanding Zendesk Support Plans - Frequently asked questions
Frequently asked questions
What are the current Zendesk Support plans available?
Zendesk offers three main Support plans: Team, Professional, and Enterprise. These plans can be part of the Zendesk Suite or purchased as standalone options. The Team plan is included in Suite Team, the Professional plan is part of Suite Growth and…
How can I view my current Zendesk Support plan?
You can easily check your current Zendesk Support plan through the Admin Center. Simply navigate to the Billing section, where your plan details are displayed. If you have added Support from a Sell-only plan, you might also see legacy plans…
What are Zendesk's legacy Support plans?
Legacy Zendesk Support plans refer to the plans that were available before February 1, 2021. These include plans like Support Essential and Support Elite, which have since been discontinued or replaced. Legacy plans offered between November 11,…
What features are included in Zendesk's legacy Support plans?
Zendesk's legacy Support plans offered a range of features, including 24x7 email and phone support, service-level guarantees, and various customer communication channels like email and social media. These plans also included agent efficiency tools…
How do Zendesk's current plans compare to legacy plans?
Zendesk's current plans have evolved from the legacy plans, offering updated features and capabilities. While some features remain consistent, such as customer communication channels and agent efficiency tools, the current plans provide enhanced…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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