Message Limit Reached in Zendesk - Frequently asked questions
Explore common questions about Zendesk's 30,000 message limit per conversation. Learn how to manage conversations effectively and what to do when limits are reached.
Frequently asked questions
What should I do if I reach the message limit in a Zendesk conversation?
If you hit the message limit in a Zendesk conversation, you'll need to delete messages to continue. Zendesk conversations have a cap of 30,000 messages. When this limit is reached, any attempt to send a new message will result in a 423 Locked…
How can I check for message limit errors in Zendesk?
You can check for message limit errors in Zendesk by reviewing the integration events logs. If you're unable to send messages and suspect you've hit the message limit, navigate to your integration events logs at…
What error code is returned when the Zendesk message limit is reached?
When the Zendesk message limit is reached, a 423 Locked HTTP status code is returned. This error code indicates that the conversation has reached its maximum capacity of 30,000 messages. To resolve this issue and continue messaging, you will need…
Can I use the Conversations API to manage message limits in Zendesk?
Yes, if you're on the Zendesk Suite Professional plan or higher, you can use the Conversations API. The Conversations API allows you to access the Sunshine Conversation API, which can help manage message limits more effectively. This can be…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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