Reporting on Internal Tickets - Frequently asked questions
Discover answers to common questions about reporting on internal tickets using Zendesk Explore. Learn how to create effective reports and optimize your workflow.
Frequently asked questions
How do I create a report for internal tickets in Zendesk?
To create a report for internal tickets in Zendesk, you need to use a custom metric to filter out tickets with public comments. Start by opening Zendesk Explore and clicking the reports icon. In the Reports library, select 'New report' and choose…
What do I need to report on internal tickets in Zendesk?
To report on internal tickets in Zendesk, you'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. Ensure you have access to ticket data in Zendesk Support. The process is beginner-friendly and takes about 10…
How can I enhance my internal ticket report with date filters?
Enhancing your internal ticket report with date filters allows you to focus on tickets created within a specific timeframe. In the Filters panel, add the 'Ticket created - Date' attribute. Then, edit the date ranges to specify the period you want…
What skill level is required to create an internal ticket report in Zendesk?
Creating an internal ticket report in Zendesk is suitable for beginners. The process is straightforward and typically takes around 10 minutes. With the right permissions and access to Zendesk Explore, even those new to the platform can…
Can I filter internal tickets by creation date in Zendesk?
Yes, you can filter internal tickets by their creation date in Zendesk. To do this, add the 'Ticket created - Date' attribute in the Filters panel of your report. Then, specify the date range you want to focus on, such as yesterday or last week….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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