Troubleshooting Welcome Email Issues - Frequently asked questions
Explore common questions about resolving issues with welcome emails not being sent to new agents. Find solutions and tips to ensure smooth onboarding.
Frequently asked questions
Why aren't new agents receiving a welcome email in Zendesk?
New agents might not receive a welcome email if a specific setting isn't enabled. In Zendesk, if the option 'Also send a welcome email when a new user is created by an agent or administrator' is not turned on, new agents won't automatically receive…
How can I enable welcome emails for new agents in Zendesk?
To enable welcome emails for new agents, you need to adjust a setting in Zendesk. Navigate to Admin Center > People > Configuration > End users, and ensure the option 'Also send a welcome email when a new user is created by an agent or…
What should I do if I don't want to send welcome emails to all new agents?
If you prefer not to send welcome emails to all new agents, you can keep the setting turned off. Instead, you can manually resend the verification email to individual agents after they are created. This allows you to have more control over who…
Where can I find the setting to customize welcome emails in Zendesk?
The setting to customize welcome emails is located in the Admin Center under People > Configuration > End users. Here, you can enable or disable the option to automatically send welcome emails when a new user is created by an agent or…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Customer.io($50M+ ARR)
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