How to Delete My Connection - Frequently asked questions
Explore common questions about deleting connections in Zendesk. Find answers to help you manage and remove connections effectively.
Frequently asked questions
How can I remove a connection in Zendesk QA?
To remove a connection in Zendesk QA, an admin or account manager must take action. When you remove a connection, all conversations linked to it will be deleted, but any reviews will remain intact. To proceed with removing a connection, follow…
What happens to conversations when I delete a connection in Zendesk QA?
When you delete a connection in Zendesk QA, all conversations associated with that connection are removed. However, it's important to note that any reviews linked to the connection will remain unaffected. This means that while the conversation…
Who can delete a connection in Zendesk QA?
In Zendesk QA, only an admin or account manager has the authority to delete a connection. This ensures that only users with the appropriate permissions can make significant changes to the account settings. If you are an admin or account manager,…
Will reviews be deleted when I remove a connection in Zendesk QA?
No, reviews will not be deleted when you remove a connection in Zendesk QA. While all conversations associated with the connection will be removed, the reviews will remain intact. This allows you to maintain a record of reviews even if the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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