How to Change 'Submit a Request' Text - Frequently asked questions
Discover how to change the 'Submit a Request' text in Zendesk's help center. This page answers common questions and provides guidance on customizing your help center.
Frequently asked questions
How can I change the 'Submit a request' text in Zendesk Help Center?
To change the 'Submit a request' text in your Zendesk Help Center, you need to edit the theme code. This process involves a few steps. First, ensure you are on a Suite Growth plan or higher, as this feature is only available on these plans. Next,…
Can I change the 'Submit a request' text across all instances in Zendesk?
Yes, you can change the 'Submit a request' text across all instances in Zendesk using JavaScript. To do this, you can add a JavaScript snippet to your script.js file. This script will search for all elements containing the text 'Submit a request'…
How do I ensure my changes to the 'Submit a request' text are safe?
To ensure your changes to the 'Submit a request' text are safe, always work on a copy of your theme. Before making any changes to your live theme, create a duplicate of your current theme. This way, you can test your changes without affecting the…
Can I customize the 'Submit a request' link to point to different forms?
Yes, you can customize the 'Submit a request' link to point to different forms based on specific conditions. To achieve this, you can use JavaScript to dynamically change the link's target based on the context, such as the article or section the…
Is it possible to translate the 'Submit a request' text dynamically?
Yes, you can translate the 'Submit a request' text dynamically using Zendesk's Dynamic Content feature. To implement this, create a Dynamic Content item for the text you want to translate. Then, use the Dynamic Content placeholder in your…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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