image for site

Follow-up Tickets & Satisfaction Surveys - Frequently asked questions

Explore common questions about follow-up tickets and satisfaction surveys in Zendesk. Learn if surveys are sent again and how it affects customer feedback.

Frequently asked questions

Do follow-up tickets in Zendesk send satisfaction surveys?

Yes, follow-up tickets in Zendesk can send satisfaction surveys if the default automation conditions are met. When a follow-up ticket is created, the condition 'Ticket Satisfaction | Is | Offered' is reset to 'Unoffered', allowing the automation to…

How can I prevent satisfaction surveys on follow-up tickets in Zendesk?

To prevent satisfaction surveys from being sent on follow-up tickets in Zendesk, you need to adjust your CSAT automation settings. By default, follow-up tickets will send satisfaction requests if the automation conditions are met. To stop this,…

What happens to the satisfaction survey condition when a follow-up ticket is created?

When a follow-up ticket is created in Zendesk, the satisfaction survey condition is reset. Specifically, the condition 'Ticket Satisfaction | Is | Offered' is reset to 'Unoffered'. This reset allows the default automation to run on the new…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites