Viewing WFM Audit Log Changes - Frequently asked questions
Frequently asked questions
What is the Zendesk WFM audit log and what does it track?
The Zendesk WFM audit log is a tool that records changes in your account. It captures user-initiated changes across various areas such as automations, integrations, organization structure, shift trade management, and time off management. This log…
How can I view the WFM audit log in Zendesk?
To view the WFM audit log in Zendesk, you need to access it through the admin menu in the workforce management (WFM) web app. Once logged into your WFM account, click the admin icon and select 'Audit log' to see the entire log. You can sort the…
How do I filter and search the WFM audit log?
Filtering and searching the WFM audit log helps you find specific changes more easily. You can sort entries by date by clicking the Time column, or select a specific date or date range using the date picker. To filter by area or activity type,…
What information is included in each WFM audit log entry?
Each entry in the WFM audit log includes several key pieces of information: the time and date of the event, the area affected, the object changed, the type of action (created, updated, or deleted), the user who caused the event, and additional…
Can I track changes to automations in the WFM audit log?
Yes, you can track changes to automations in the WFM audit log. This feature is currently in an Early Access Program (EAP) and allows admins to view user-initiated changes related to automations. The audit log provides a detailed record of these…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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