image for site

Viewing WFM Audit Log Changes - Frequently asked questions

Discover how to view the WFM audit log for changes. This page answers common questions about accessing and interpreting audit logs in Zendesk.

Frequently asked questions

What is the Zendesk WFM audit log and what does it track?

The Zendesk WFM audit log is a tool that records changes in your account. It captures user-initiated changes across various areas such as automations, integrations, organization structure, shift trade management, and time off management. This log…

How can I view the WFM audit log in Zendesk?

To view the WFM audit log in Zendesk, you need to access it through the admin menu in the workforce management (WFM) web app. Once logged into your WFM account, click the admin icon and select 'Audit log' to see the entire log. You can sort the…

How do I filter and search the WFM audit log?

Filtering and searching the WFM audit log helps you find specific changes more easily. You can sort entries by date by clicking the Time column, or select a specific date or date range using the date picker. To filter by area or activity type,…

What information is included in each WFM audit log entry?

Each entry in the WFM audit log includes several key pieces of information: the time and date of the event, the area affected, the object changed, the type of action (created, updated, or deleted), the user who caused the event, and additional…

Can I track changes to automations in the WFM audit log?

Yes, you can track changes to automations in the WFM audit log. This feature is currently in an Early Access Program (EAP) and allows admins to view user-initiated changes related to automations. The audit log provides a detailed record of these…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites