Filtering and Searching the Zendesk WFM Audit Log
How do I filter and search the WFM audit log?
Filtering and searching the WFM audit log helps you find specific changes more easily. You can sort entries by date by clicking the Time column, or select a specific date or date range using the date picker.
To filter by area or activity type, click 'Filter' and select the checkboxes for each area or activity type. If you need to find changes made by a specific user, click the Actor column and enter the user's name. These tools make it easier to navigate through the audit log and find the information you need.
More related questions
What is the Zendesk WFM audit log and what does it track?
The Zendesk WFM audit log is a tool that records changes in your account. It captures user-initiated changes across various areas such as automations, integrations, organization structure, shift trade management, and time off management. This log…
How can I view the WFM audit log in Zendesk?
To view the WFM audit log in Zendesk, you need to access it through the admin menu in the workforce management (WFM) web app. Once logged into your WFM account, click the admin icon and select 'Audit log' to see the entire log. You can sort the log…
What information is included in each WFM audit log entry?
Each entry in the WFM audit log includes several key pieces of information: the time and date of the event, the area affected, the object changed, the type of action (created, updated, or deleted), the user who caused the event, and additional…
Can I track changes to automations in the WFM audit log?
Yes, you can track changes to automations in the WFM audit log. This feature is currently in an Early Access Program (EAP) and allows admins to view user-initiated changes related to automations. The audit log provides a detailed record of these…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
