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Add Multiple Requesters to a Ticket - Frequently asked questions

Explore common questions about adding multiple requesters to a Zendesk ticket. Learn how to manage requesters, potential limitations, and best practices.

Frequently asked questions

Can I add multiple requesters to a Zendesk ticket?

No, you cannot add multiple requesters to a single Zendesk ticket. Each ticket can only have one requester. However, if you need to involve more people in the ticket, you can add them as CCs or followers. This way, they can stay informed and…

How can I handle third-party escalations in Zendesk without notifying them as requesters?

To handle third-party escalations without notifying them as requesters, you can use tags and business rules. By adding a specific tag to tickets escalated to third parties, you can differentiate them from regular tickets. This allows you to…

What are CCs and followers in Zendesk tickets?

CCs and followers are features in Zendesk that allow additional people to be involved in a ticket without being the primary requester. CCs (carbon copies) are people who receive updates about the ticket and can reply to the ticket thread….

How can I customize notifications for different types of Zendesk tickets?

Customizing notifications for different types of Zendesk tickets can be achieved using tags and business rules. By tagging tickets based on their type or purpose, you can create specific business rules that trigger different notifications. This…

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