Change Manifest URL in Requirements JSON - Frequently asked questions
Discover how to change the manifest URL in your channel integration's requirements JSON file. Find answers to common questions and troubleshooting tips.
Frequently asked questions
Can I change the manifest_url in the requirements.json file of my Zendesk channel integration?
No, you cannot change the manifesturl in the requirements.json file of your Zendesk channel integration. If you need to update the manifesturl, you must submit a new app with the updated URL. Zendesk will then hide the old version of the app and…
What should I do if I need to update the manifest_url for my Zendesk app?
If you need to update the manifesturl for your Zendesk app, you will need to submit a new app with the updated URL. Unfortunately, the manifesturl is not editable in the existing app. Once you submit the new app, Zendesk will hide the old…
Is it possible to edit the manifest_url in an existing Zendesk app?
No, it is not possible to edit the manifesturl in an existing Zendesk app. If you need to change the manifesturl, you must create and submit a new app with the updated URL. Zendesk will manage the transition by hiding the old version of the app…
How do I update the author details URL in my Zendesk app's manifest.json file?
To update the author details URL in your Zendesk app's manifest.json file, simply edit the field and submit an update to your app directly. This process is straightforward and does not require submitting a new app. Unlike the manifest_url, the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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