Setting up Zendesk Chat in the Web Widget (Classic) is straightforward. You'll need to follow specific steps to integrate live chat into your website using the Web Widget (Classic). First, ensure that your account is configured to use live chat in…
You can easily customize the appearance of your live chat widget to match your website's look and feel. This includes modifying various widget elements such as colors, text, and branding. To do this, access the customization options in your…
Enabling the pre-chat form on your Chat widget allows you to collect important information from customers before they start a chat. This can include details like their name, phone number, or the nature of their inquiry. To enable this feature,…
Restricting the Chat widget by country or domain is possible through the Widget Security settings in your Zendesk dashboard. This feature allows you to control where your chat widget is accessible. To set up these restrictions, go to the Widget…
Optimizing the performance of your Chat and Web Widget (Classic) can enhance user experience, especially if you experience high visitor traffic. There are several best practices you can follow to achieve this. Consider implementing strategies such…
Customizing the Chat widget for mobile devices ensures that users have a seamless experience when accessing your website on their phones or tablets. This involves adjusting the widget's settings to be mobile-friendly. To customize for mobile,…
Enabling cookie consent for the Chat widget is crucial for compliance and ensuring that your visitors are informed about cookie usage. The Chat widget requires certain cookies to function properly. To enable cookie consent, configure the settings…