Guide Templating Versions - Frequently asked questions
Frequently asked questions
What is Guide templating in Zendesk?
Guide templating is a system used in Zendesk to render help center theme packages. It includes the Curlybars templating language, which is utilized in template files, CSS, JS files, and the manifest file. This system is also referred to as the…
How can I check my current Guide templating version?
To check your current Guide templating version, navigate to the Edit code view in your theme. Click the Customize design icon in the sidebar, select Customize on the desired theme, and then click Edit code. The templating version number will be…
How do I upgrade my Guide templating version?
Upgrading your Guide templating version involves several steps. First, download your help center theme and open the theme package locally. Edit the manifest.json file to change the api_version field to the desired version. Preview your theme…
What are the different Guide templating versions available?
Zendesk offers several Guide templating versions, each with its own release date and features. Version 1 was released on November 20, 2014, Version 2 on February 24, 2020, Version 3 on June 1, 2023, and Version 4 on July 2, 2024. Each version has…
What should I do if I encounter issues after upgrading my templating version?
If you face issues after upgrading your templating version, such as dropdowns not working, ensure that you have replaced all deprecated helpers. You might need to refer to the developer documentation for guidance. Additionally, community forums and…
What language is used in Zendesk's Guide templating?
Zendesk's Guide templating uses HTML along with the Curlybars templating language. This combination allows for customization of page templates and styling through CSS and JavaScript. For more detailed customization, you can refer to the guides on…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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