How to Update Chat Shortcuts - Frequently asked questions
Frequently asked questions
How do I update existing Zendesk Chat shortcuts?
To update existing Zendesk Chat shortcuts, you need to reassign them to the new types available. Previously, all shortcuts were global, but now you can categorize them as personal, shared global, or shared department shortcuts. This allows for…
What are the different types of Zendesk Chat shortcuts?
Zendesk Chat now offers three types of shortcuts: personal, shared global, and shared department shortcuts. Personal shortcuts are for individual use by agents or administrators. Shared global shortcuts are created by admins and available to all…
How can I reassign personal shortcuts in Zendesk Chat?
To reassign personal shortcuts in Zendesk Chat, select the shortcuts you want to update, click the Actions drop-down menu, and choose Reassign. Then, select 'Me only' from the Available for drop-down menu and click Set. This ensures that the…
How do I set up department shortcuts in Zendesk Chat?
To set up department shortcuts in Zendesk Chat, first create the departments and add agents to them. Then, select the shortcuts you want to reassign, click the Actions drop-down menu, and choose Reassign. Select 'Agents in departments' from the…
What are the roles and permissions for Zendesk Chat shortcuts?
In Zendesk Chat, shortcut-specific roles and permissions can be set by admins, but this feature is only available on Enterprise plans. Roles include All shortcuts, Department, Personal, and None, each defining different levels of access to add and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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