Using Email Templates for Multiple Brands - Frequently asked questions
Frequently asked questions
How can I manage email templates for multiple brands in Zendesk?
To manage email templates for multiple brands in Zendesk, you need to use a single email template and customize notifications with triggers. Since Zendesk allows only one email template per account, you should remove any brand-specific information…
What should I avoid including in a Zendesk email template for multiple brands?
When using a single email template for multiple brands in Zendesk, avoid including any brand-specific information. This includes specific colors, logos, brand names, or contact details. The default template uses neutral gray colors, which are…
How can I use triggers to brand emails for different brands in Zendesk?
You can use triggers in Zendesk to send branded emails for different brands by setting conditions based on the brand of the ticket. Start by creating a trigger for each brand, such as 'Notify requester of comment update', and customize the message…
How do I fix ticket links for multiple Help Centers in Zendesk?
To fix ticket links for multiple Help Centers in Zendesk, you need to create separate triggers for brands with and without a Help Center. For brands with a Help Center, include the {{ticket.url}} placeholder in your notifications. For brands…
Can I add logos to Zendesk email notifications for different brands?
Yes, you can add logos to Zendesk email notifications for different brands by using HTML in your triggers. By creating multiple triggers, each tailored to a specific brand, you can include brand-specific logos and other HTML elements in the…
What happens if a brand in Zendesk doesn't have a Help Center?
If a brand in Zendesk doesn't have a Help Center, email notifications with ticket links will be broken. To address this, create separate triggers for brands without a Help Center and exclude the {{ticket.url}} placeholder from these notifications….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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