Marking Tickets as Solved in Help Center - Frequently asked questions
Discover solutions to common issues requesters face when marking tickets as solved in Zendesk Help Center. Explore FAQs for troubleshooting and best practices.
Frequently asked questions
Why can't requesters mark tickets as solved in Zendesk Help Center?
Requesters may be unable to mark tickets as solved in the Zendesk Help Center if certain conditions are not met. Specifically, the ticket must be a question, task, or incident, and it must be assigned to an agent. If these conditions are satisfied…
What conditions must be met for requesters to mark tickets as solved?
For requesters to mark tickets as solved in the Zendesk Help Center, the ticket must be a question, task, or incident, and it must be assigned to an agent. These conditions ensure that the ticket is appropriately categorized and managed by the…
How can I re-add the 'Mark as Solved' option in Zendesk?
If the 'Mark as Solved' option is missing, you may need to re-add the default code in your Zendesk Help Center. This can happen if custom coding has removed the feature. To re-add the code, customize your help center theme and access the Request…
Can I add custom conditions for marking tickets as solved?
Currently, adding custom conditions for end users to mark tickets as solved is not on the Zendesk roadmap. However, you can provide feedback to Zendesk to consider this feature in future updates. Engaging with the Zendesk community and providing…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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