Creating API Connections for Bot Builder - Frequently asked questions
Frequently asked questions
What is an API connection in Zendesk's bot builder?
An API connection in Zendesk's bot builder allows you to securely store API credentials for services like Slack or Shopify. This connection is used to authenticate REST API calls within the bot builder's Make API call step. To create these…
How do I create an OAuth client in Zendesk?
To create an OAuth client in Zendesk, you need to configure it with specific credentials like client ID, client secret, authorization URL, token URL, and scopes. These are obtained from the external system's OAuth configuration interface. Start by…
What are the allowed domain requirements for Zendesk API connections?
Allowed domains in Zendesk API connections ensure that credentials are only used with specified hostnames, preventing accidental leaks. Each connection requires a URL hostname as an allowed domain, which cannot exceed 128 characters. The domain…
How do I create a connection in Zendesk's Admin Center?
Creating a connection in Zendesk's Admin Center involves selecting an authentication type and entering necessary credentials. Start by navigating to Apps and integrations > Connections > OAuth Clients, then click Create connection. Choose an…
What HTTP headers are used for different authentication types in Zendesk?
In Zendesk, the HTTP headers used for authentication depend on the connection's authentication type. For API key connections, the header is set during creation. Basic authentication uses 'Authorization: Basic', Bearer token uses 'Authorization:…
Can I change the authentication type of a Zendesk connection after creation?
No, once you create a connection in Zendesk, you cannot change its authentication type. The authentication method is determined during the initial setup and dictates the type of credentials stored. If you need a different authentication type, you…
What are the header name requirements for API key connections in Zendesk?
For API key connections in Zendesk, the header name must be specified during creation and cannot exceed 128 characters. It can only contain letters, hyphens (-), and underscores (_). Certain HTTP header names are prohibited, including 'accept',…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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