Zendesk is rolling out a series of enhancements to the Guide article editor UI starting December 2023 and continuing through 2024. These updates aim to introduce new capabilities like article multiplacement, collaboration tools, and generative AI…
Article multiplacement in Zendesk allows you to manage articles across multiple sections and brands more efficiently. This feature lets you create a single article and place it in various locations, sharing the same title and body content. Each…
Unified knowledge management in Zendesk allows you to oversee all your content in one list, eliminating the need to switch between brands in the Guide admin. This feature is enhanced by article multiplacement, which means articles can be placed in…
The Early Access Program (EAP) for Zendesk's new article editor introduces several exciting features aimed at enhancing content creation. Participants will experience greater control over editing tables, text wrapping around images, and…
Unfortunately, you cannot switch back to the previous article editor design in Zendesk. The updates are part of a broader enhancement strategy, and reverting is not an option. If you have feedback on the new design, Zendesk encourages you to share…
The current enhancements to the Zendesk article editor do not include API level access. While API integrations are important, they are not within the scope of this particular update. Zendesk plans to address API integrations in a separate…