Enable/Disable Agent on Chat Account - Frequently asked questions
Discover solutions to common issues when enabling or disabling agents on your Zendesk chat-only account. Find answers to frequently asked questions and troubleshoot effectively.
Frequently asked questions
Why can't I enable or disable an agent on my chat-only account?
If you're unable to enable or disable an agent on your chat-only account, it might be because the option is greyed out in the Chat dashboard. To resolve this, you need to access the agent's profile through the Chat dashboard. Navigate to…
How do I edit an agent's profile in Zendesk Chat?
Editing an agent's profile in Zendesk Chat is straightforward once you know where to look. First, go to the Chat dashboard and navigate toSettings > Agents. Select the agent whose profile you want to edit and openEdit profile. Here, you…
What can I change in an agent's profile on a chat-only account?
On a chat-only account, you have several options for modifying an agent's profile. You can change the agent's name, email address, and role. Additionally, you can enable or disable their profile, reset their password, or even permanently delete…
How can I change an agent's role in Zendesk Chat?
Changing an agent's role in Zendesk Chat is a simple process. From the Chat dashboard, go toSettings > Agentsand select the agent whose role you want to change. OpenEdit profileand navigate toProducts and roles. Here, you can…
How do I permanently delete an agent from my chat-only account?
Permanently deleting an agent from your chat-only account is possible through the Chat dashboard. To do this, navigate toSettings > Agentsand select the agent you wish to delete. OpenEdit profileand go to theAccounts tab. Here,…
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Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Freecash
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