Why Am I Being Charged Tax? - Frequently asked questions
Discover answers to common questions about tax charges on Zendesk. Learn why taxes are applied, how rates are determined, and what to do if you have tax-related concerns.
Frequently asked questions
Why is there a sales tax on my Zendesk invoice?
Sales tax is added to your Zendesk invoice because subscriptions are subject to sales tax in certain US states. Since June 2013, Zendesk has been collecting sales tax in these jurisdictions, and the subscription prices listed do not include this…
Is sales tax included in Zendesk subscription prices?
No, sales tax is not included in the listed subscription prices for Zendesk. The prices you see do not account for sales tax, which is why it appears as an additional charge on your invoice. This is because Zendesk subscriptions are subject to…
What should I do if I believe my organization is tax-exempt?
If you believe your organization is exempt from state sales tax, you should have your account owner contact Zendesk Customer Support. They can help verify your tax-exempt status and ensure your account is billed correctly. It's important to…
When did Zendesk start collecting sales tax?
Zendesk began collecting sales tax in certain US states starting in June 2013. This means that if your subscription is subject to sales tax, it will appear as an additional charge on your invoice. The sales tax is not included in the listed…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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