How to Use Twilio Network Test - Frequently asked questions
Frequently asked questions
How do I interpret the Twilio network test results for Zendesk Talk?
Understanding the Twilio network test results is crucial for troubleshooting Zendesk Talk issues. The test checks your network's bandwidth, open ports, browser support, and audio device functionality. The results are divided into two sections:…
What should I do if the Twilio network test shows high jitter?
High jitter in the Twilio network test can affect call quality in Zendesk Talk. Ideally, jitter should not exceed 20ms. To reduce jitter, consider switching from a Wi-Fi connection to a wired Ethernet connection, as this can provide a more stable…
Why is my Twilio network test failing on UDP, TLS, or TCP?
Failures in UDP, TLS, or TCP during the Twilio network test can indicate network issues affecting Zendesk Talk. These failures often occur due to blocked ports or network restrictions. In an office environment, ensure your network team has opened…
How can I ensure my Twilio network test logs are correct?
Ensuring your Twilio network test logs are correct is essential for optimal Zendesk Talk performance. The logs should appear in green, indicating no issues. Key logs to check include successful UDP, TCP, and TLS connections to Twilio, with low…
What is the ideal Round Trip Time (RTT) for Zendesk Talk?
The ideal Round Trip Time (RTT) for Zendesk Talk should be 150ms or less to ensure good call quality. A higher RTT can lead to poor call quality, causing delays and disruptions during conversations. If your RTT is above 150ms, consider checking…
How does packet loss affect Zendesk Talk calls?
Packet loss can significantly impact the quality of Zendesk Talk calls, even if it's as low as 1%. Packet loss indicates an unstable network connection, which can lead to dropped calls, delays, and poor audio quality. To minimize packet loss,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
